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FAQ 1

FAQ

General information

What time are check-in and check-out?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Late check-out is also available for a surcharge.

What are the reception hours?

The reception is open 24 hours a day.

What languages are spoken at the reception?

At reception, in addition to Italian, the following languages ​​are also spoken: English, French and Spanish.

Where is the property and how can I reach it?

The property is located in Latina, Piazzale G. Loffredo SNC and can be reached by car or taxi, 20 minutes from Latina station.

Is parking available?

Yes, there is paid parking available inside the building, or a municipal car park in front (paid parking from June 1st to September 15th).

Does the property have an elevator?

Yes, there is an elevator in the building.

What accessibility features does the property have?

The structure is fully accessible to people with disabilities.

Is Wi-Fi available?

Yes, there is Wi-Fi and it is free.

Is your hotel pet-friendly?

Pets are allowed up to 9 kg in weight.

Is luggage storage available?

Yes, there is free luggage storage.

What amenities are included in the rooms?

The main comforts offered in the rooms are air conditioning, a minibar and a coffee machine.

Is a city tax required?

There is no tourist tax.

What credit cards do you accept?

All major credit cards are accepted for payment.

CHECK-IN/CHECK-OUT

How does check-in work at the property?

Check-in takes place in person at reception with the staff.

Is early check-in possible?

Yes, upon advance request and payment of a supplement.

Is late check-out possible?

Yes, upon advance request and for a supplement.

What are the reception hours?

The reception is open 24 hours a day.

Property & Services

Is a transfer service available?

Yes, there is a shuttle service available upon request and for a fee.

Is there a charging station for electric cars?

There is no electric car charging service at the property.

Are children allowed at the property?

Yes, children are welcome in the facility.

Does the property have a private beach?

Yes, the property has a private beach.

Do you provide/offer beach towels?

Yes, the facility provides beach towels for its guests.

Rooms

Are baby cribs and cots available?

Yes, cribs and cots are available in the rooms upon request.

Are rooms accessible?

Yes, there is an accessible room in the property.

Breakfast

Is breakfast included?

Yes, breakfast is included.

What time is breakfast served?

Breakfast is served from 7:00 to 10:30.

Where is breakfast served?

Breakfast is served in the main restaurant.

What kind of breakfast is served?

The breakfast served is American style.

Are gluten-free, vegetarian, or vegan options available?

Yes, there are alternatives available to meet all needs.

Restaurants & Bars

Is there a restaurant at the property?

Yes it is present and has an à la carte menu.

Are gluten-free, vegetarian, or vegan options available?

Yes, there are alternatives available to meet all needs.

Is there a bar at the property?

Yes, there is a bar open all day, from 7:00 in the morning to 1:00 at night.

Spa, Pool & Gym

Is there a SPA/wellness center at the property?

There is no spa or wellness center, but some rooms have a private jacuzzi.

Activities, Experiences & Events

Is a concierge service available?

A concierge service is available upon request.

Do you organize tours and excursions nearby?

Yes, we organize tours and excursions. The reception staff can provide you with more information.

Is it possible to arrange weddings or private events?

Yes, it is possible to organize weddings and private events.

Payments & Cancellations

What are the cancellation terms?

Conditions vary depending on the rate: Flexible allows free cancellation up to 3 days before arrival, while Non-Refundable always carries a 100% penalty. In case of late cancellation or no-show, the full amount will still be retained.

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